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If you wish to provide feedback or raise a concern, please contact our Practice Manager via email at reception@rheumatologynorthside.com.au or by phone on (07) 3284 5035.There are a few things you should know before coming to visit us. Check out our handy checklist below to make sure you’re all ready for your appointment:
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- Please be on time. We pride ourselves on being punctual but this only works if our patients arrive on time as well.
- Please report to one of our friendly reception staff so that we can advise the doctor of your arrival.
- Please note if changing or cancelling appointments, you are asked to provide at least 24 hours’ notice.
- Please advise of any change of personal details or change of current GP.
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In the event of a NEW PATIENT cancellation within 24 hours notice, Redcliffe and Northside Rheumatology reserves the right to charge a cancellation fee of $200.00.
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Our aim is not to collect missed appointment fees, but to open up otherwise booked appointments for patients requiring urgent assistance. This enables timely appointments to be provided for new and ongoing patients. Should a cancellation fee be issued, payment of this account will be required prior to further appointments being scheduled. Fees may also apply for missed follow up/routine appointments
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Your respect as the policy is implemented is requested.
- Any relevant X-rays and scans
- Medicare card (Pensioner or Repatriation Card if applicable)
- Patient questionnaire. If not previously supplied with one by our office prior to your appointment you can either download here or arrive 10 minutes early for you to complete
You can pay via a number of options, including:
- EFTPOS
- Visa or MasterCard
- DVA
We will confirm your appointment approximately five business days prior to the scheduled time. If you have supplied us with a mobile phone number we will send you an SMS message. If you do not have a mobile phone we will contact you on your home phone number. If you are unavailable at that time we will leave a confirmation message on your answering machine.
If you have registered your bank account details with Medicare, we can electronically submit your claim for rebate to Medicare on your behalf. Reimbursement is generally made to your bank account overnight, or three business day at the most. If you have not registered with Medicare, a detailed receipt will be issued to enable you to make a claim personally at any Medicare office.
As of 1st January 2020 there will be a fee applicable for prescriptions requested between consultations. Please ensure that any prescriptions normally obtained from your Rheumatologist are requested at the time of your consultation. Your GP is able to assist to provide these at other times.
Street parking is available on Marine Parade outside the premises.
We are located on the ground level with no stairs.
Translink have several bus routes to the Redcliffe Peninsula. Planning your journey with the Translink Journey Planner here is very useful.
It is our policy not to accept any Workers Compensation and Third Party claims.
Please note that in general private health funds do not cover specialist consultations unless you were an inpatient in hospital. Please check with your individual funds for further information regarding this.
Redcliffe & Northside Rheumatology offer telehealth consultations for suitable follow up appointments.
Initial consultations are conducted in person to enable a thorough physical examination to be carried out. Further information regarding geographical eligibility and fees can be verified by our Practice Manager.
Payment for telehealth consultations is to be made on the day of the consultation. Please call the practice on 3284 5035 and have your credit card handy to facilitate payment. Once paid we can submit your claim to Medicare for any eligible rebates. Your next appointment can be organised during at this time.
Redcliffe and Northside Rheumatology respectfully request 24 hours notice to reschedule or cancel an appointment. We understand that unforeseen circumstances occur and we do not wish to penalise patients for unavoidable situations. An appointment at our clinic is a bond of trust that we are here to assist you and care for you and you will be present for your scheduled appointment.
In the event of a NEW PATIENT cancellation within 24 hours notice, Redcliffe and Northside Rheumatology reserves the right to charge a cancellation fee of $200.00. Our aim is not to collect missed appointment fees, but to open up otherwise booked appointments for patients requiring urgent assistance. This enables timely appointments to be provided for new and ongoing patients. Should a cancellation fee be issued, payment of this account will be required prior to further appointments being scheduled. Fees may also apply for missed follow up appointments. We appreciate your understanding of the necessity for this fee and thank you for your cooperation.
Thank you for your understanding and cooperation.
Our staff must be able to come to work without fear of violence, aggression or abuse from patients.
We ask you to treat our administration team and clinical staff with mutual courtesy and respect.
Redcliffe and Northside Rheumatology have a zero tolerance policy in place to any abusive, aggressive and threatening behaviour towards any of our staff. If violated, we reserve the right to terminate a phone call or ask you to leave the premises.
We are here to help you!